Returns
Returns
The 30-night guarantee
Sleep is personal, and one week is not long enough to judge anything. Take a full month. If it is not right for you, we will make it right.
Try it for 30 nights
Use the whole jar if you want to. If Tryluvre has not earned a place in your nightly routine, email us within 30 nights of delivery and we will sort out a refund. You will not be asked to justify yourself.
Email us
Send a message with the email address or order number you used at checkout.
We reply
We will confirm your order and tell you whether anything needs sending back.
Refund issued
Your refund goes back to the original payment method.
What is covered
- Opened jars — you cannot judge a sleep supplement without taking it
- Partially used jars, including one you have finished
- Orders that arrived damaged or incomplete
- Bundles, where the guarantee applies to the order as a whole
- Subscription deliveries, on the same 30-night terms
Damaged or missing items
If your order turns up damaged, send us a photo and we will replace it. You will not need to send the damaged jar back.
If something is missing from your parcel, tell us what arrived and what did not, and we will ship the rest.
Subscriptions
You can skip, pause or cancel a subscription at any time from your account, with no cancellation fee and no phone call required. Cancel before your next billing date and that shipment will not be charged.
If a renewal has already shipped before you cancelled, the 30-night guarantee still covers it. Email us.
Common questions
Do I have to send the jar back?
Usually not. For most refunds we do not ask for the product back — return postage on a single jar rarely makes sense for either of us. If we do need it returned, we will say so when you email.
What if I bought a bundle?
The guarantee covers the order. Try a jar, and if it is not for you, email us within 30 nights of delivery — you do not need to have opened all of them.
How long does a refund take to appear?
Once we process it, the money goes back to your original payment method. Your bank or card issuer decides how quickly it lands, and that is typically a few business days.
Do I get my shipping cost back?
If you paid a shipping fee on your order, it is refunded along with the order. If your order shipped free, there is nothing to refund.
What if I ordered from outside the US?
The same 30-night guarantee applies. Any import duties or taxes you paid were charged by your country rather than by us, so those are not ours to refund — you may be able to reclaim them through your local customs authority.
The 30 nights have passed. Is that it?
Email us anyway. The guarantee is 30 nights, but if something has gone wrong we would rather hear about it than not.
One thing we cannot do: resell a returned supplement. Anything sent back to us is disposed of, which is why we would usually rather you keep the jar than pay to post it.
Have a question first? Get in touch and we will come back to you.